Returns & Refunds
Unfortunately due to being an independent artist and not a large business, I cannot guarantee returns or refunds for original artworks. All original pieces will be listed as such under “Original Artwork” store.
For prints and products, I will consider a return assuming that the item itself is undamaged - photographic evidence may be requested and this will be at my discretion. Should the item arrive in a condition not previously shown, the terms of the return and refund agreement will be reassessed.
All returns must be made at the expense of the customer however if a replacement is being sent, I will not charge for the second delivery.
If you have an issue with your order, please inform me as soon as possible via email or through the “contact Me” page. The customer will be liable for the cost of delivery for the item should a return be agreed upon.
All orders will be packaged in appropriate sturdy solid backed envelopes, padded envelopes or single walled cardboard boxes with tissue and or bubble wrap where needed. All attempts to use recycled or reused plastic will be made where paper/card packaging is not suitable.
I cannot accept any liability or responsibility for packages once they have been dispatched. I will offer two types of delivery as a set price per order: Royal Mail Special Delivery which is a next day delivery service that will require a signature on arrival and offers compensations of up to £50 and Standard 1st Class delivery - the choice of delivery is made by the buyer. If you wish to organise a courier to collect and deliver the items, you are welcome to organise this yourself - After the collection has been made, I will refund any postage you have already paid.
Should an item be damaged or lost during delivery, I cannot accept liability. In cases of a print being purchased and lost or damaged, please contact me as soon as possible and I will look into organising a replacement. In the event of a damaged print being received, I will require it to be returned before a replacement is sent. Please see conditions under “Returns & Refunds” for more details.
Copyright & Licencing
All artwork listed on this site and other pages I have created is owned by myself, Elizabeth Richardson. By purchasing an original piece of artwork, you do not own the copyright nor intellectual property of the artwork and so are prohibited from reproducing the artwork digitally or in physical print without my express permission.
Pictures of the artwork on social media showing off your new purchase are acceptable as long as it comes with an acknowledgement to myself and a link to my social media or website.
Any distribution of my artwork (for financial gain or not) will require a licence fee. By viewing and visiting my website, you agree to the above terms.